Reference

What You Agree To When You Use 7a994

These terms set out the rules that apply to your account, your transactions, and your activity on 7a994 — including deposits and withdrawals made through bKash, Nagad, and Rocket.

Account eligibility rulesbKash, Nagad, Rocket wallet useWithdrawal conditionsAccount suspension termsGoverning access by region
7a994 What You Agree To When You Use 7a994
HOW WE HANDLE THIS

Account Security and Your Terms Rights

We apply the same care to your account data that we apply to your wallet transactions. Knowing who holds your account and how your information is used is a core part of these terms — not a footnote. Here is how we manage the key areas you should know about before you start.

Account Security Every login session is protected by OTP verification. If we detect unusual activity, we pause the session and prompt re-verification before any transaction proceeds.
Data Retention We keep your account and transaction records for the period required by applicable rules in your region. You can request a summary of your data through the support team.
Wallet Verification Withdrawals to bKash, Nagad, or Rocket must go to the wallet registered on your account. Requests to a different number trigger a manual check before release.
Terms Change Requests If you disagree with a terms update, contact us before the effective date shown in your dashboard notice. We will explain what changed and what your options are.
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms is unclear, or if you need to raise a concern about how a rule has been applied to your account, our support team is here to help. You can reach us by live chat directly from your account dashboard, by email, or through the in-app help section on mobile. We aim to respond to terms-related queries within one business day. For wallet disputes involving bKash, Nagad, or Rocket transactions, have your transaction reference ready when you contact us — it speeds up the review.

Team online

Live Chat

Open the chat widget from your account dashboard to raise a terms query or flag a wallet transaction you want reviewed.

Email Support

Send a detailed message to our support address for written confirmation of how a specific term applies to your account situation.

In-App Help

Use the help section inside the mobile app to find terms articles or submit a request without switching to a browser.

Common Questions About These Terms

These are the questions we hear most often when someone reads through the terms for the first time. Each answer is specific to how the rules work on this platform.

Yes. The same account terms apply regardless of whether you transact via bKash, Nagad, or Rocket. Payment-specific steps are covered in the wallet section of these terms.

Access depends on your local law and eligible region. You are responsible for confirming that your use complies with applicable rules where you are located.

We may suspend or close an account that breaches these terms. If we do, we will notify you and explain the reason. Any verified balance may be returned subject to review.

Contact our support team via live chat or email with your account details. We will provide a summary of the data we hold within the timeframe set by applicable regional rules.

Yes. We post a notice in your account dashboard before any update takes effect. The effective date is shown clearly so you have time to review what has changed.

Raise it with our support team as soon as possible. For wallet disputes, have your bKash, Nagad, or Rocket transaction reference ready to speed up the review process.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.