Reference

How 7a994 Handles Your Personal Information

When you open an account with us, we collect only what we need to keep your account running and your transactions — whether through bKash, Nagad, or Rocket — processing correctly.

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7a994 How 7a994 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply SSL encryption across every account session so data in transit — including your bKash or Nagad wallet reference numbers — cannot be intercepted. Account passwords are stored as hashed values; our staff cannot read them. Data retention periods follow the requirements of the regions where use is permitted, and we review stored records on a scheduled basis to remove what is no longer needed.

SSL Session Encryption Every page and payment flow runs over SSL. Your login credentials and wallet references — bKash, Nagad, Rocket — are encrypted end-to-end during transmission.
Cookie and Tracking Controls We use session cookies for account continuity and analytics cookies to understand platform usage. You can withdraw consent for non-essential cookies through your browser or account settings at any time.
Data Retention Schedule We hold payment-linked records only as long as required under applicable rules for eligible regions. Account data not tied to financial records is removed when your account closes.
Correction and Deletion Requests You can ask us to correct inaccurate personal data or request deletion of records we are not legally required to keep. Submit a request through live chat or our support email.
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of the data we hold, ask us to correct something, or raise a concern about how your information has been handled, our account support team can help. We aim to acknowledge your request and start the review process without unnecessary delay. Availability depends on local law and the eligible region where your account is registered.

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Live Chat Support

Open the chat icon inside your account dashboard to reach our support team directly. This is the quickest path for privacy questions tied to your active account.

Email Privacy Request

Send a written data request or correction notice to our support email address. Include your registered account details so we can locate and verify your record.

Account Settings Path

Some data preferences — including cookie consent and marketing communications — can be adjusted directly inside your account settings without contacting support.

Common Questions About Your Data and Privacy Rights

Below are the questions we hear most from account holders in Bangladesh about how their personal data is handled, who can see it, and how to exercise their rights. If your question is not covered here, our support team is available through live chat inside your account.

We collect your name, email address, contact number and account credentials. During payment steps via bKash, Nagad or Rocket, we receive transaction references only — not your full wallet PIN or bank details.

We do not sell your data. We share it only with payment processors handling bKash, Nagad or Rocket transactions, and with service providers who help us run the platform — all under strict data-handling agreements.

Send a request through live chat or our support email with your registered account details. We will locate your record, verify your identity, and provide a summary of the personal data we hold.

You can request deletion of data we are not legally required to keep. Records tied to payment transactions may need to be retained for a period under applicable financial rules for eligible regions before deletion.

We use session cookies to keep you logged in and analytics cookies to improve the platform. Non-essential cookies can be disabled through your browser settings or through the cookie preference option in your account.

Application of this policy depends on your local law and the eligible region where your account operates. We recommend checking whether access and use of the platform is permitted under the laws where you are located.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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